FAQ

How do I obtain a copy of an invoice?

You can email our accounts department accounts@floorex.com.au and ask for the copy of your invoices and statements whenever you want.

If you would rather call us our number is 1800 356 673 !

How long does it take to get a 5kg airbag to me?

If you order before 4:30pm AEST we will despatch the same day and your parcle will be with you in 1 – 2 days. 80% of our parcels arrive the next business day!

When is my parcel going to be delivered?

If you have a tracking number supplied on your invoice you can track your parcel here;

Toll Priority – Track
TNT Express – Track

Does Floorex service Australia Wide?

We certainly do in fact that is the core of who we are! we send goods all over australia evern to remote parts of australia like Alice Springs, Karratha Port Headland to name a few!

Does Floorex offer training on machines?

At Floorex we take pride in making the sale about you and making your business a Success. If you need to have some help, we can offer training on how to use your new machine face to face or why don’t you try our online training courses? These allow you to learn in your own time when you have time and what more we offer access to our Premium Training Academy for life!

What is the Warranty on machines from Floorex?

As a manufacturer in Australia we take pride in the quality and durability of our machines. However sometimes things go wrong, we don’t pretend to be perfect but if it’s not right, we will fix it. We have a page that shows the warranty periods offered on most machines from Floorex have a look here